Service and Support
Users rate Oracle Hyperion's customer service positively, but technical support receives mixed evaluations. While prompt responses occur for high-severity issues, prolonged delays are common with less critical cases. Many encounter repeated questions, lack of effective answers, and difficulties with multi-product issues. Satisfaction increases with higher investments, but specialized and offshore support complicates resolutions. Organizations prefer quicker resolutions and streamlined communication with fewer support teams involved. Responsiveness and efficiency vary widely among different regions and support levels.
Deployment
Experiences with Oracle Hyperion's initial setup vary. Some describe it as complex due to environment requirements and integration challenges. Many highlight the need for technical expertise, while others find it straightforward, especially with prior experience or consultant assistance. Cloud versions and pre-packaged features often ease deployment. Migration from older versions can be intricate. Complexity is influenced by organization size and specific business needs, requiring tailored configurations.
Scalability
Many users find Hyperion scalable, catering to various organizations, including large corporations. Despite some reporting scaling issues, especially with databases, others highlight success in expanding usage, even across multiple countries. It's often praised for handling significant data volumes and numerous users. Some mention challenges with WebLogic and certain scaling limits, while many still consider it a robust option for scalability, with ratings ranging from average to high performance in handling complex and extensive needs.
Stability
Oracle Hyperion is generally stable, experiencing minor issues such as bugs in new versions. Its stability is affected by server management, with some complications on-premises, but improved cloud configurations mitigate these. Users find it reliable, though some encounter technical challenges and require regular maintenance. Notable organizations highlight its robustness. Despite initial difficulties, stability rates between 7 to 9 out of 10, and the application has become increasingly efficient, especially after upgrade implementations.