UKG and Oracle HCM Cloud compete in the human capital management category. UKG appears to have the upper hand in integration and payroll functionalities, whereas Oracle HCM Cloud excels in talent management and business intelligence.
Features: UKG offers seamless integration and payroll functionalities, robust time management, and self-service features. Oracle HCM Cloud stands out for its talent management, advanced business intelligence capabilities, and real-time reporting tools.
Room for Improvement: UKG could improve real-time support, ease of use for complex processes like onboarding, and configurability options. Oracle HCM Cloud users suggest enhancements in integration with existing systems, flexibility in customization, and improvements in user experience and navigation.
Ease of Deployment and Customer Service: UKG is available in Private, Hybrid, and Public Cloud deployments, with varying customer service experiences. Oracle HCM Cloud is primarily offered through Public Cloud, with knowledgeability in technical support but inconsistent customer service ratings.
Pricing and ROI: UKG provides competitive pricing with bundled discounts, leading to stable ROI through streamlined processes. Oracle HCM Cloud's pricing requires negotiation, and despite higher initial costs, it is valued as a good long-term investment for its comprehensive features.
The ROI is more about easing operations rather than quantifiable metrics.
It is time-saving in payroll processing.
Oracle provides robust technical support, with regular updates every six months or quarterly.
Oracle's technical support is generally satisfactory yet lacks flexibility and rapid response times.
I would rate customer service a seven because it takes a process to reach a real person, often involving chats with AutoChat first.
One developer and one functional person can efficiently manage the implementation for a large organization.
You can't scale HCM on Fusion Cloud as a standalone service.
UKG is scalable, especially for organizations with shift work activities like healthcare, as it can accommodate different shift timings and overlapping schedules efficiently.
While I have not seen any downtime, the system can be slow at times.
Standardizing the exposure of functionalities within the application as external interfaces could enhance integration capabilities.
Instead of uploading documents, a default integration with local government authorities would simplify onboarding.
It is a productive ERP application, but many people in the IT market are not aware of it.
Oracle HCM Cloud pricing is a bit expensive compared to newer solutions.
The pricing is not bad, however, it is not affordable for everyone, especially in Africa.
Licensing costs were also a consideration, particularly regarding contractors.
Compared to other ERPs like Oracle SCM Cloud or SAP, UKG's pricing is standard and not as expensive.
This makes operations easier, and Oracle has excelled in this area with Fusion Explorer.
The integration capabilities of Oracle HCM Cloud are valuable, particularly its support for managing global HR operations, including absence management, talent management, employee recruitment, and performance evaluations.
The most valuable features of Oracle HCM Cloud are its ease of setup, being ready for consumption, talent management, and workforce management applications.
The application is like an ERP, providing comprehensive features for organizations, simplifying their processes, and reducing the need to use multiple software solutions.
Natively built for the cloud, Oracle Fusion Cloud Human Capital Management is a complete solution that connects every human resource process—and every person—across your enterprise. We help you create a community where people feel valued, heard, and like they belong. With a single user experience and data model and seamless processes and infrastructure, Oracle Cloud HCM can help you redefine what best looks like for your people.
Platform capabilities empower every HR process including: Global HR, Talent Management, Recruiting, Learning, Workforce Rewards, Workforce Management, Work Life Solutions, HR Help Desk, Workforce Health and Safety Incidents, Payroll Management, Benefits Management, Advanced HCM Controls, and Strategic Workforce Planning.
Top 10 Reason Why Customers Choose Oracle Cloud HCM:
Employees expect tailored experiences from their work technology and want to feel supported by their organization regardless of where, when, and how they work. Providing employees with a tailored user experience is now a necessity—one that many HR teams are striving for as they evaluate their technology. That’s why Oracle Cloud HCM offers the only complete employee experience platform that empowers your people to connect, grow, and thrive.
HR is at the forefront of navigating change and needs to be able to adapt quickly as new challenges arise. Oracle Cloud HCM delivers an adaptable and flexible solution to meet changing business practices, regulations, and environments.
Organizations that want to manage the entire employee lifecycle select Oracle Cloud HCM because it’s the most complete HR cloud solution on the market. Built as a single cloud solution for all HR functionalities, it connects every HR process from hire to retire.
One of the many things that sets Oracle apart from other vendors is that we natively built our software-as-a-service (SaaS) applications on our own cloud platform and infrastructure. With applications and data all on one platform, you can gain unobstructed visibility across your organization and increased data security
Oracle customers leverage our HCM cloud application to drive business value through better user engagement and adoption, streamlined processes, improved productivity, and lower total cost of ownership
Innovation is the biggest benefit of moving your systems to the cloud. Our quarterly updates allow us to continuously deliver new and exciting features. With a team of more than 20,000 engineers, Oracle delivers more than 1,000 innovation updates annually—80% of which are based on customer feedback.
Oracle has a strong security culture and is trusted by
organizations worldwide with strict security requirements. Stored in state-of-the-art data centers, Oracle Cloud HCM and our infrastructure have advanced multilayered security measures that can help customers meet both local and international regulations
Oracle Cloud Customer Connect is a vibrant online
community of more than 40,000 HCM users and a great place to crowdsource information, discuss the latest releases, register for in-person or virtual events, and submit product suggestions.
Oracle customers have access to an implementation success manager, on-demand education, and success planning tools. We offer 24/7 customer service in 145 countries worldwide to help you maximize the value of your investment.
Most enterprises today operate at both the global and local levels, so our customers appreciate that Oracle Cloud HCM is designed to meet both international and regional needs for more than 200 jurisdictions and 27 languages.
Oracle HCM Cloud is a complete HR application suite which helps organizations become more strategic and agile with a best-in-class workforce experience. It integrates HR best practices and technology to provide an engaging, informative, and adaptive HR experience throughout the entire employee lifecycle. Oracle HCM Cloud allows organizations find, develop and retain the best talent, enable collaboration, deliver deep workforce insights, and increase operational efficiency
At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.
We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.
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