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IBM Turbonomic vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
IBM Turbonomic offers quick ROI by reducing hardware costs, optimizing resources, and decreasing operational expenses through automation and efficiency.
Sentiment score
7.4
ServiceNow IT Operations Management delivers ROI with enhanced efficiency, visibility, reduced staffing needs, but initial returns may vary.
It reduced staffing needs from four full-time staff to fewer due to automation.
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is highly rated for its responsiveness, knowledge, and effectiveness, despite some mixed post-acquisition experiences.
Sentiment score
6.4
ServiceNow IT Operations Management support is knowledgeable but inconsistent, with quick responses for some and delays for others.
They respond promptly when we call to open a ticket.
The response time of technical support could be improved.
 

Scalability Issues

Sentiment score
6.9
IBM Turbonomic is scalable, seamlessly integrating with various environments while its licensing supports expansion, focusing on additional requirements.
Sentiment score
7.6
ServiceNow IT Operations Management is scalable, integrates easily, ideal for large enterprises, but incurs substantial licensing costs.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
 

Stability Issues

Sentiment score
7.4
IBM Turbonomic is praised for stability and robust performance, with minor update issues swiftly resolved by support.
Sentiment score
7.8
ServiceNow IT Operations Management is reliable and efficient, praised for stability but minor performance issues occur with complex setups.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
 

Room For Improvement

IBM Turbonomic needs an improved interface, better reporting, clearer documentation, more integrations, and a stable, mobile-compatible platform.
ServiceNow IT Operations Management needs improvement in affordability, integration, AI capabilities, user interface, automation, customization, and simplicity.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
 

Setup Cost

IBM Turbonomic offers flexible, competitive pricing models, providing value through resource optimization and reducing hardware expenses effectively.
ServiceNow IT Operations Management is costly but valued for its benefits, offering customizable and negotiable pricing models.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
 

Valuable Features

IBM Turbonomic enhances efficiency through automation, capacity management, reporting, and planning, optimizing resource allocation and infrastructure decisions.
ServiceNow IT Operations Management streamlines operations with Discovery, Service Mapping, and strong CMDB integration for efficient asset management.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
 

Categories and Ranking

IBM Turbonomic
Ranking in Cloud Management
4th
Ranking in AIOps
5th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (4th), Virtualization Management Tools (2nd), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Ranking in AIOps
2nd
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th)
 

Mindshare comparison

As of June 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Dan Ambrose - PeerSpot reviewer
Helps visibility, bridges the data gap, and frees up time
We use IBM Turbonomic in a hybrid cloud environment. Although it supports multi-cloud capabilities, we currently operate in a single-cloud setting. Turbonomic offers visibility into our environment's performance, spanning across applications, underlying infrastructure, and protection resources. The visibility and analytics help to bridge the data gap between disparate IT teams such as applications and infrastructure. This is important for awareness collaboration, cost saving, and helping to design and improve our application. Enhanced visibility and data analytics have contributed to a significant reduction in our mean time to resolve. Tools like Turbonomic provide crucial visualization and insights, empowering us to make data-driven decisions instead of relying on assumptions as we did before. This newfound transparency translates to a massive improvement, going from complete darkness to having a clear 100 percent view of the situation. Although our applications are not optimized for the cloud we have seen some improvement in response time. IBM Turbonomic empowers us to achieve more with fewer people thanks to automation. Previously, customers frequently contacted us requesting resource increases to resolve issues. Now, we have a tool that allows us to objectively assess their needs, leading to a deeper understanding of our applications. This solution also generates significant cost savings in the cloud and optimizes hardware utilization within our data centers. Its AI algorithm intelligently allocates servers on hosts, maximizing efficiency without compromising performance. By fine-tuning resource allocation without causing performance bottlenecks, Turbonomic extends the lifespan of existing hardware, postponing the need for new purchases. This effectively stretches our capital expenditure budget. We started to see the benefits of IBM Turbonomic within the first 60 days. IBM is a fantastic partner. Their tech support has been outstanding, and the product itself is excellent - a very solid offering. By automating resource management with Turbonomic, our engineers are freed up to focus on more strategic initiatives like innovation and ongoing organizational projects. Previously, manually adding resources was a time-consuming process that interrupted workflows. Now, automation handles scaling efficiently, saving us thousands of man-hours and significant costs. It has illuminated the need for SetOps. It has highlighted areas of overspending, and the actions we've taken have demonstrated significant cost savings. IBM Turbonomic has positively impacted our overall application performance. IBM Turbonomic has helped reduce both CAPEX and OPEX. It has also significantly reduced cloud build times.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
6%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is set as a percentage of the consumption of some of our customers' services. The ...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting. This helps us get a consolidated view of all customer spending into a single d...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about IBM Turbonomic vs. ServiceNow IT Operations Management and other solutions. Updated: May 2025.
856,856 professionals have used our research since 2012.