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BMC TrueSight Server Automation vs Perforce Puppet comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jun 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
7.3
Number of Reviews
272
Ranking in other categories
Remote Access (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
BMC TrueSight Server Automa...
Ranking in Configuration Management
13th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Perforce Puppet
Ranking in Configuration Management
15th
Average Rating
8.2
Reviews Sentiment
7.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Configuration Management category, the mindshare of Microsoft Intune is 10.3%, up from 9.5% compared to the previous year. The mindshare of BMC TrueSight Server Automation is 3.0%, up from 2.8% compared to the previous year. The mindshare of Perforce Puppet is 1.0%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management
 

Featured Reviews

Joseph Merusi - PeerSpot reviewer
Everything has worked better since we started using it
Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.
SumitSrivastava1 - PeerSpot reviewer
Patches can be deployed easily with a single click, making deployment straightforward
More use cases can be automated. The user interface of BMC TrueSight Server Automation could benefit from enhancements, as it currently lacks refinement. However, the stability of the platform is commendable. While there are occasional fluctuations, overall, it maintains a high level of stability. In terms of automation capabilities, it performs satisfactorily. Additionally, it handles gateway activities smoothly, demonstrating its capability.
Erik  Ableson - PeerSpot reviewer
A stable solution that is more suited for larger companies with mature CI/CD structures and image management processes
Puppet Enterprise is more suitable for clients working up much more structured deployment images they manage internally. Before choosing Puppet Enterprise, users should think seriously about what they're trying to accomplish and ensure they put the right pieces in place. Overall, I rate Puppet Enterprise an eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, I would rate Microsoft Intune as eight out of ten."
"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."
"I would say the biggest benefit is the single-pane view. There's no jumping around multiple UI's to do your overall management."
"The most valuable feature of Microsoft Intune is its scalability."
"The most valuable feature of Microsoft Intune is that it is more of a one-stop shop, providing an easier experience."
"Remote Wipe and Autopilot is one of the best features."
"Previously, SCCM was used as an on-premise solution for clients, but now they are moving to Microsoft Intune as a cloud solution with better security and functions."
"It is very easy to use. It has a very easy interface."
"The most important feature is the schedulings."
"It makes deployment easier and allows us to put restrictions on the server using role-based authorization."
"Can standardize patching and deployments across affiliates."
"It gives us more speed to deliver services and applications, and we rely on security."
"Scalability is good."
"The best feature of the solution is patch automation."
"BladeLogic lets users view the filesystem with minimal authorization to the server."
"BMC support is great. They usually can answer any of our questions in a short amount of time and solve our most complex issues."
"Puppet Enterprise has good functionalities."
"Anything that we manage through Puppet always runs perfectly."
"The main purpose for this automation tool would be: deploying, controlling, ordering change for the system and IT Infrastructure."
"The most valuable features are the agent, high load balancing, and overall robustness and features."
"Puppet Enterprise has reduced the time of production changes or environment changes."
"Puppet3 and 4 series provides optimum deployment solutions for infrastructure and applications."
"Puppet Enterprise is a stable solution."
"I rate the stability of Puppet as ten out of ten."
 

Cons

"Manually syncing devices to enforce policies is cumbersome."
"The reporting dashboard is really limited."
"The synchronization of devices takes a significant amount of time, between 15 minutes and two hours. Microsoft should work on reducing this sync time to improve efficiency."
"The current Intune reporting functionality could benefit from some improvements."
"Its configuration is fairly complicated. You have to do quite a bit of discovery to be able to deploy it for a customer. You have to ask them a lot of questions. So, its initial deployment is the biggest challenge. They should make it easier to deploy with the use of Wizards or something else. During the deployment stage, there could be profiles for the customers who are particularly wanting to use certain feature sets of Intune."
"In the next release, I would like a feature to be able to properly lock down the device. For example, if an attacker or somebody steals the phone, you can be sure that the pin cannot be broken."
"Currently, BitLocker does not support BYOD enrollment, which is a product limitation."
"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."
"A better CLI Database cleanup tool would help us with our regular maintenance of BladeLogic Server Automation."
"Scaling the environment during setup at larger organizations with 10,000 employees gets complicated."
"The setup of this suite is very complicated. It needs to be simplified."
"We would like to see this solution handle more multitasking."
"Resource management on the base servers is sluggish and could be improved."
"Another area for improvement is group scheduling if I'm trying to do all the servers. For example, if I want to do all the 2012 Servers - since the patches are the same for all of them - I can't do so."
"There is no other functionality available to patch the containers that we need to include."
"The number of APIs available within the tool needs improvement. At the moment, we have a couple of different scanning tools used within the organization, but only one of those is integrated back into Server Automation. There is another tool that they use in another part of the business where it doesn't have an out-of-the-box adaptor for it. We would have to go and create or develop something bespoke to be able to integrate it with that scanning tool. Whereas, with the other scanning tool, there was an API available. To make it easier, I would like to have more APIs available for different scanning tools within that line of business."
"Puppet Enterprise is more complex and difficult to configure."
"At the beginning the initial setup was kind of complex."
"It's a bit of a pain point to make sure that everything works once we've upgraded it because Puppet has been evolving pretty fast."
"Puppet Enterprise should improve the general extensibility for places where they can't install it."
"The solution has really complex code, you have to understand the Ruby language. However, once you know the code then you can move ahead without any problems."
"Clients with less technical expertise may find Puppet complex to configure. Our team may struggle if technical team members leave the organization, leaving others uncertain about using the tool."
"There's a lot of scope for enhancement on the DevSecOps side. They should definitely include features for compliance, for both the Linux and Windows side of the devices, as well as for network devices. Compliance is something they need to work on."
"We would like Puppet to add more integration for applications."
 

Pricing and Cost Advice

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."
"Previously the price was $4 per month per user. Now it's $2.25 per user per month."
"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"The tool is cheaper than our company's other MDM tools."
"I recently got to know that the AD P1 license is compulsory to use Intune Autopilot, which was surprising for me. Earlier, this was not the case. It is the wrong thing to do. We now need to purchase AD P1 licenses for us and for our customers. I would rate it a seven out of ten for pricing."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"This cost is approximately $30 USD per user per month."
"Its pricing seems reasonable."
"We're looking at less than $100,000 USD for this solution."
"The product's pricing depends on the number of servers."
"The solution is quite expensive compared to other vendors."
"The product is expensive."
"Licensing is a bit pricey. Be mindful about the components that you need and buy as appropriate."
"Puppet Enterprise’s pricing is competitive."
"Puppet Enterprise can be an expensive solution for smaller businesses."
"Depending on the size of the organization there is a point when the price of Puppet Enterprise should be lower. However, they provide really good functionality, features, and capabilities."
"The main thing that we noticed when we switched from the enterprise version to the community version was the difference in cost — the infrastructure is pretty expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Educational Organization
12%
Financial Services Firm
9%
Manufacturing Company
8%
Financial Services Firm
36%
Computer Software Company
11%
Government
5%
Manufacturing Company
5%
Educational Organization
29%
Financial Services Firm
12%
Computer Software Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about BMC TrueSight Server Automation?
The product's valuable feature is its ability to conduct patching for multiple servers simultaneously.
What needs improvement with BMC TrueSight Server Automation?
More use cases can be automated. The user interface of BMC TrueSight Server Automation could benefit from enhancement...
What is your experience regarding pricing and costs for Puppet Enterprise?
Puppet is not cheap. I would rate its affordability as seven or eight out of ten.
What needs improvement with Puppet Enterprise?
Clients with less technical expertise may find Puppet complex to configure. Our team may struggle if technical team m...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
TrueSight Server Automation, BladeLogic Server Automation, BladeLogic Automation Suite
Puppet
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
State of Michigan, Fujitsu FSAS, Transamerica Life Insurance Company, SAP
Los Alamos National Laboratory, GitHub, IP Commerce, Cedexis, Spiceworks, Server Density, Swisstopo, Chockstone, Constant Contact, NICS, Citrix
Find out what your peers are saying about BMC TrueSight Server Automation vs. Perforce Puppet and other solutions. Updated: June 2025.
857,585 professionals have used our research since 2012.