ADP Workforce Now vs UKG comparison

Read 125 UKG reviews

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89% willing to recommend

ADP Workforce Now

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

UKG and ADP Workforce Now are both competitive in the HR and payroll software category. UKG appears to have an edge in integration and user experience, while ADP Workforce Now stands out in reporting and payroll processing capabilities.

Features: UKG offers strong integration capabilities, customization, and a unified experience across applications that benefit seamless operations. It excels in handling employee data management and payroll integration. ADP Workforce Now is recognized for its powerful BI capabilities and robust payroll processing. The solution provides custom reporting and flexible integration options, satisfying users with its comprehensive reporting tools.

Room for Improvement: UKG users have noted that customer support could be more responsive, especially regarding complex implementations and system integrations. There is also a demand for improved reporting functionalities and support services. ADP Workforce Now needs stronger international capabilities and more intuitive reporting tools. Inconsistencies in technical support and customer services highlight a need for better staff training.

Ease of Deployment and Customer Service: UKG offers deployment across Private, Hybrid, and Public Clouds, providing flexibility. However, customer service is inconsistent, with delays being common. ADP Workforce Now is deployed on both Public and Private Clouds, known for reliable technical support, but with variable customer service quality. Users appreciate ADP's consistent technical support, while UKG's customer service is seen as comprehensive but requires improvement in certain areas.

Pricing and ROI: UKG's pricing models are often perceived as high but justified by its functionality and configurability. Users see value in integration and global scalability, despite high initial costs. ADP Workforce Now's usage-based pricing can increase with a growing workforce, but its flexible, packaged solutions offer cost efficiency. Both platforms have difficulty in measuring ROI; UKG is noted for cost-saving through process efficiency, while ADP is recognized for productivity gains from better accuracy and reporting capabilities.

To learn more, read our detailed ADP Workforce Now vs. UKG Report (Updated: May 2025).

ADP Workforce Now vs. UKG

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ADP Workforce Now

Ranking in Benefits Administration

8th

Ranking in Talent Management

17th

Ranking in Cloud HCM

12th

Ranking in HR Analytics Software

5th

Average Rating

7.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

UKG

Ranking in Benefits Administration

5th

Ranking in Talent Management

6th

Ranking in Cloud HCM

5th

Ranking in HR Analytics Software

2nd

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

125

Ranking in other categories

Employee Scheduling Software (1st), Employee Time Tracking Software (5th), Talent Acquisition (6th)

Mindshare comparison

As of June 2025, in the Cloud HCM category, the mindshare of ADP Workforce Now is 1.4%, down from 1.7% compared to the previous year. The mindshare of UKG is 5.5%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud HCM

Featured Reviews

Vineeth John

Director, People & Culture at a agriculture with 201-500 employees

Custom reporting tool with field grabber, easy modules for recruitment and provides numerous options for integration

The complexity is the key challenge with a tool like ADP because it has all the bells and whistles and all the key features you can possibly think of. If it isn't there, there's always a third-party vendor you can integrate that way. But the only issue is that because it's complex, there needs to be some sort of system, at least on the back end, for the admins to understand what leads to what. We expect AI to improve multiple things with HR processes. The most obvious and common one would be the self-service function for employees, like a chatbot to help with FAQs. We are also building an AI tool that can possibly help managers make better talent management decisions. This tool will pull from the performance management tool, the talent profile, and the reports that we generally have to score employees across all different dimensions.

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Talia Jean Paul

Global HR UKG Specialist at a outsourcing company with 10,001+ employees

Affordable but needs to improve its stability

Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modules in different versions. With regards to the newer version, I feel the older version, which was UKG Workforce Central, was more user-friendly for the end user as opposed to the newer version, which looks a bit more complicated. When training someone who wants implementations to be done, it would be easier if you could hover above certain things, and it shows you or tells you exactly what it is. There are certain SAP modules that can be audible. If you click on it if someone is being a bit slow with regards to training, the tool will tell you what needs to be done and what needs not to be done by you, but for us, it is fine because we are in the back end with configuration and the administrators. I am talking about the need for improvements in the tool for the benefit of the end users. The explanation on UKG's community consists of training manuals and some of the other stuff that we use, and we send to our supervisors at the site. With the tool in place, catching onto white-collared employees is quicker. The tool is not quick to catch onto certain blue-collared employees in the plant or supervisors who are actually working with machinery and stuff because they are not as computer-centric as white-collared employees. If I could scan the tool across the globe with our site supervisors, there are a few loopholes in the tool. There are some issues with the tool's stability. For me, I would like someone who is building the system in the back end to know if a front-end user can manipulate the system. I am not going to rate the tool's scalability to be high. I would rate the tool's scalability to be at a mediocre level or at something like 50 percent, so there is a lot of room for improvement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the reporting and benefits piece."

"The most valuable feature to me is performance management because we just started using that."

"It is a scalable solution."

"In my day-to-day work, attendance tracking would be most important. That's because I have a really diverse group of employees, and I have a subset of younger folks who are struggling with their attendance. So, that's the thing that I'm most involved with currently."

"The platform is on a private cloud that is fully secure with no way for hacker penetration."

"The way that ADP helped us improve our organization is by making the payroll process clean and efficient because if you make a mistake there, you're in big trouble."

"The most interesting feature for me on ADP is the custom reporting tool. It's got something called a field grabber, which makes it so much easier to generate your own custom reports simply by pulling tabs from any feature."

"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."

"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."

"The fact that I can see the whole HR information in a single point is valuable. There is a unified view of everything, which is good. Previously, we had many different systems for each part of the information. Now, it is all centralized. It is very good."

"UKG allows us to customize our home screen so that we can easily monitor important items on a daily basis."

"The solution's UI is good. Also, it is very easy to use."

"I have found the most valuable feature to be business intelligence and Cognos reporting."

"The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."

"I like UKG's integration."

More UKG pros

Cons

"When I'm not working with the implementation team and I'm just talking to customer service or something, they're just not a lot of help. They don't understand how it works. They'll tell you to do something that I know would affect something else. So, it's less about the software and more about just training their folks to a higher level."

"The ease of developing and creating reports could definitely use some improvement."

"Its benefits portal could be user-friendly."

"The report functionality is not as good as competitive products."

"I would like to see the payroll side improved and there are a few kinks that need to be worked out."

"The complexity is the key challenge with a tool like ADP ."

"The product's integration features need improvement."

"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."

"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."

"The tool needs improvement on the configuration side."

"UKG could be a little more flexible in some areas."

"Reporting is always a hurdle for any user just because it is so extensive. They provide a lot of out-of-the-box reports, but it is something that you always need to work on because you need more advanced writing of reports."

"The system is slow sometimes."

"The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."

More UKG cons

Pricing and Cost Advice

"I know some of what we're currently paying. Most customers would say it's too high, but I don't have a comparison to know that."

"The solution is expensive."

"It is expensive."

"I give the pricing a seven out of ten."

"The solution is expensive and everyone complains about the price."

"The pricing is expensive and I would say it is below average for the value it provides based on the high cost."

"If you're going for the full suite, it can be fairly pricey."

"I wasn't involved in the pricing part. I'm a user, and I believe it is based on the user count. One thing that is nice about Ultimate is that you can learn how to use the system without additional fees. The learning aspect is the life of a product, and the training was a huge reason why we went with Ultimate. We did have some integration costs. They were a part of the implementation because of the integrations to other systems that we included in our implementation."

"UKG's pricing and licensing model involves ongoing expenses based on the number of employees paid. The initial implementation cost is low when UKG implements it directly. However, when partners handle the implementation, it becomes more expensive since partners don't receive the monthly recurring fees."

"While I am unsure of the licensing cost itself, the total cost of implementation and licensing for a company with over 5000 employees would be around 6,00,000. So, there are additional costs beyond licensing."

"The pricing depends on the number of licenses we buy."

"The platform is not affordable but also not the most expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

Manufacturing Company

Computer Software Company

Healthcare Company

Educational Organization

76%

Computer Software Company

Healthcare Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ADP Workforce Now?

It is a scalable solution.

What is your experience regarding pricing and costs for ADP Workforce Now?

The licensing is on the pricer side, given that there aren't a lot of other tools out there that are applicable, we just decided to go ahead with ADP anyway. I would definitely recommend ADP to oth...

What needs improvement with ADP Workforce Now?

What needs improvement with UKG?

UKG needs more publicity. It is a productive ERP ( /categories/erp ) application, but many people in the IT market are not aware of it. Greater awareness could increase its adoption.

What is your primary use case for UKG?

I worked for a healthcare organization and a university. Most organizations use UKG ( /products/ukg-reviews ) to track employee timesheets, capturing accurate swipe-in and swipe-out data. UKG ( /pr...

What advice do you have for others considering UKG?

Publicity is very important for any software. If people aren't aware of UKG, despite its productivity, they won't use it. Expanding the awareness is essential for greater adoption. Overall, I would...

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Product Reports

Download ADP Workforce Now product report

ADP Workforce Now

April 2025

Download UKG product report

May 2025

Also Known As

No data available

UKG Pro, UKG Dimensons, UKG Ready

Overview

ADP Workforce Now is a web-based, complete HR suite that integrates the essential payroll and human resource management procedures into a single database-driven platform. This safe and simple solution gives you everything you need to maximize your workforce and communicate with your staff.

ADP Workforce Now is designed specifically for your company's needs. As a result, the menus and menu selections you see will differ depending on your function and the services your firm uses. As a portal administrator, you customize the site and control what employees can view and do. You can design your site's theme, set approval and notification processes, and manage security groups.

ADP Workforce Now includes these useful capabilities:

Payroll computation and tax filing
Performance regulation
Compensation handling
Talent acquisition
Time and labor logistics
Benefits governance
Analytics
Total management of human resources

ADP Workforce Now Features

ADP Workforce Now has many valuable key features. Some of the most useful ones include:

Single dashboard, single database: Manage your whole workforce from a single dashboard, which is powered by a single database, ensuring that the relevant data is always available when you need it.
- Get a complete HR suite that includes payroll, time, HR, talent, and benefits all in one place.
- Enter data once and it will function across all workflows
- With proactive error detection and can't-miss alerts, you can cut down on mistakes.
- Protect your business with enterprise-grade data security privacy procedures and extensive compliance experience.

Powerful analytics and reporting: With a single database that connects your entire firm, you can access all of your data in one location.
- Create better reports in less time, without ever leaving the page you're on.
- Make use of machine learning and artificial intelligence to help you make confident decisions based on personalized information.

Robust management of HR: Spend less time on paperwork and more time on managing and improving your employees.
- Workflows can be customized, and documents can be stored online.
- Self-service functionalities enable employees and supervisors to be more productive and collaborative.
Customized service and implementation: ADP Workforce Now offers community and chat support and a dedicated implementation team.

In-house implementation by a team of professionals who understand how to optimize the solution for your industry.
For all your questions, ADP Workforce Now offers quick response support, training, and in-product resources.
Client-service specialists with years of experience offer deep knowledge and skills to assist, secure, and support your business.
Flexible service choices can assist your company in navigating strategic and tactical changes, as well as continual system optimization.

ADP

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.

Sample Customers

Lawrence and Schiller, The Children's Center, The Kansas City Royals

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon